Privacy Policy

1. Introduction

Synetra Brain ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website synetra-brain.com (the "Site") and participate in our educational services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Account Information: Name, email address, password, phone number, location, and educational background
• Profile Information: Biographical data, learning preferences, career goals, and course interests
• Payment Information: Credit card numbers, billing addresses, and transaction history (processed securely through payment processors)
• Communication Data: Messages, inquiries, feedback, and support requests you send to us
• Course Data: Assignments, quiz responses, project submissions, and course completion records

2.2 Information Collected Automatically

When you interact with our Site, we automatically collect:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs
• Cookies and Tracking Technologies: Device identifiers, session information, and user preferences
• Usage Analytics: How you navigate our Site, course engagement metrics, and learning progress

3. How We Use Your Information

We use collected information for:

• Providing, maintaining, and improving our educational services
• Personalizing your learning experience and course recommendations
• Processing payments and managing your account
• Sending educational content, course updates, and learning materials
• Responding to inquiries and providing customer support
• Analyzing trends, usage patterns, and service performance
• Marketing our courses and services (with your consent)
• Complying with legal obligations and protecting our rights
• Preventing fraud and ensuring security

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who assist us in operating our website and delivering services:

• Payment processors for secure transaction handling
• Email service providers for communications
• Analytics providers for understanding usage patterns
• Hosting providers for website operation

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights and safety.

4.3 No Sale of Personal Information

We do not sell, trade, or rent your personal information to third parties. Information is shared only as described in this policy.

5. Data Security

We implement comprehensive security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with firewalls
• Regular security audits and updates
• Access controls limiting employee access to personal data
• Strong password requirements for account protection

However, no security system is impenetrable. While we strive to protect your information, we cannot guarantee complete security.

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request deletion of your account and associated data
• Export your data in a portable format

6.2 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any message or adjusting your preferences in your account settings.

6.3 Cookie Management

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

7. International Data Transfers

Your information may be processed and stored in Argentina and other countries. By using our services, you consent to the transfer of your information to countries outside your country of residence.

8. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

9. Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. You can request deletion of your account at any time, though some information may be retained for legal or operational reasons.

10. GDPR and Privacy Regulations

If you are located in the European Union or other jurisdictions with data protection regulations:

• You have the right to access, correct, delete, and port your data
• We process your information on the basis of consent, contract, or legitimate interests
• You have the right to lodge complaints with data protection authorities
• Our Data Protection Officer can be contacted for privacy matters

11. Third-Party Links

Our Site may contain links to external websites and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing personal information.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services indicates acceptance of updated terms.

13. Contact Us

For privacy concerns, questions, or to exercise your rights, please contact:

• Data Protection Officer: privacy@synetra-brain.com
• General Inquiries: info@synetra-brain.com
• Mailing Address: Synetra Brain, Buenos Aires, Argentina

14. Your Consent

By accessing and using Synetra Brain, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree, please do not use our services.